At Bluebird Refuge, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!

• Returns: You can return items within 30 days of purchase for a refund or exchange. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
• Refunds: Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.
• Exchanges: If you need to exchange an item, please contact us, and we will guide you through the process.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a damaged product or an error on our part.

We’re committed to fulfilling orders as quickly as possible. We appreciate your patience and support as we grow and navigate the early stages of our business. We will update you on the status of your order via email. If you have concerns about
your order, please reach out to us.

• Processing Time: Orders are generally processed within 5-7 business days. All apparel orders are custom-made and may take 10-14 days to ship. If your order includes these items, plan for additional processing time. You will receive a confirmation email with tracking details once your order has shipped.
  • If you are ordering gifts for Christmas that include apparel, please place your order by November 15 to ensure delivery in time for the holiday.
  • Bluebird Refuge will not ship orders between December 18, 2025, and January 3, 2025.
• Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.
• Delivery Times: Standard shipping typically takes 5-7 business days. Please note that delivery times may vary depending on your location.
• International Shipping: We currently ship to addresses within the United States, but we look forward to offering our products worldwide in the future. If you’re interested in Bluebird Refuge, please let us know—we’d love to hear from you!
• Tracking Your Orders: Once your order ships, you’ll receive a tracking number to keep an eye on your delivery.

At Bluebird Refuge, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect: When you place an order or subscribe to our newsletter, we collect personal information such as your name, email address, shipping address, and payment details.

How We Use Your Information: We use your information to process orders, send you updates, improve our services, and provide you with personalized offers. We do not share or sell your information to third parties.

Data Security: We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Your payment information is encrypted and processed securely through our payment provider.

Cookies: Like Cookie Monster, we like cookies—nom, nom, nom. Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how you interact with our site.

Third-Party Services: We may use third-party services (such as shipping carriers or payment processors) to fulfill your orders. These third parties have their own privacy policies, and we encourage you to review them.

Your Consent: By using our website, you consent to our privacy policy.

Your Rights: You have the right to access, update, or delete your personal information. If you would like to make changes or have any questions, please contact us at hello@bluebirdrefuge.com.

Policy Updates: We may update this privacy policy as needed. Any changes will be posted on this page, and we encourage you to review it regularly. Contact Us If you have any questions about this Privacy Policy, please contact us: info@bluebirdrefuge.com