At Bluebird Refuge, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

We want you to love every sip. If you’re not satisfied, we offer a 30-day refund.

Eligibility
• Return within 30 days of purchase
• Applies to tea purchases (even if opened, with unused portion returned)
• Limited to first-time tea purchases and one return per customer

Exclusions
• Gift cards
• Items damaged due to misuse or improper storage

Shipping
• Return shipping costs are the responsibility of the customer
• If your item arrived damaged or incorrect, we will cover return shipping

Refund Process
• Once your return is received and inspected, we will notify you
• Approved refunds are issued to your original payment method within 7–10 business days

Exchanges
If you need to exchange an item, please contact us and we will guide you through the process.

Not Sure What Tea to Choose?
Try a tea sampler for a simple, low-cost way to explore our blends before committing to a full pouch.

We’re committed to fulfilling orders as quickly as possible as we continue to grow. If you have any concerns about your order, please reach out—we’re happy to help.

Processing Time
• Orders are typically processed within 2–3 business days
• Apparel items are custom-made and may require up to 2 weeks to ship
• Orders containing apparel will ship once all items are ready

Shipping Rates
• Calculated at checkout based on location and order weight

Delivery Times
• Standard shipping: 5–7 business days after shipment
• Delivery times may vary based on location

Tracking
• You will receive a confirmation email with tracking details once your order ships

Shipping Area
• We currently ship within the United States
•We hope to offer international shipping in the future

Lost/Delayed Packages
• Once a package is in transit, delivery is handled by the carrier
• If your package is delayed or lost, contact us and we’ll assist in resolving the issue

At Bluebird Refuge, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect: When you place an order or subscribe to our newsletter, we collect personal information such as your name, email address, shipping address, and payment details.

How We Use Your Information:
• Process and fulfill orders
• Communicate order updates
• Improve our products and services
• Share relevant updates or offers

We do not sell your personal information to third parties.

Data Security: We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Payment information is encrypted and processed securely through our payment providers.

Cookies: Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site.

Third-Party Services: We may use trusted third-party providers to process payments, fulfill orders, and deliver shipments.

Managing Your Information: You may access, update, or delete your personal information by logging into your account. For assistance, email us at hello@bluebirdrefuge.com.

Your Consent: By using our website, you consent to this privacy policy.

Policy Updates: We may update our policies from time to time. Changes will be posted on this page.